top of page

Shipping Policy

Shipping Policy
Effective Date: 15 June 2025

Thank you for choosing Aruna Diagnostics. We are dedicated to delivering high-quality laboratory and diagnostic equipment promptly and safely across India and internationally. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased through our website or directly through our sales channels.

1. Shipping Coverage

  • Domestic Shipping: We deliver to all major cities and towns across India, with priority service in Tamil Nadu.

  • International Shipping: Available upon request. Shipping costs and delivery timelines will vary based on the destination and regulations.

2. Shipping Timeline

  • Standard Delivery: 5–10 business days for most products within India.

  • Custom Orders or Specialized Equipment: 10–15 business days or more depending on stock, customization, and manufacturer lead time.

  • You will receive a confirmation email or WhatsApp message once your order is shipped, including tracking details (if applicable).

3. Shipping Charges

  • Shipping costs depend on the product type, size, weight, and delivery location.

  • Shipping charges will be clearly communicated at the time of order confirmation.

  • For large machinery or bulk orders, delivery charges may be billed separately.

4. Delivery Partners

We partner with trusted logistics and courier services to ensure safe and timely delivery. For large or sensitive equipment, we may arrange special transport or installation services.

5. Packaging & Handling

  • All products are securely packed to prevent damage during transit.

  • Fragile or high-value items are packed with additional protective materials.

6. Delivery Confirmation

  • Please inspect the package upon delivery. If the item is damaged or missing parts, notify us within 48 hours of receiving the order.

  • For equipment requiring installation, our support team will coordinate a suitable schedule after delivery.

7. Delays

While we strive to ensure timely delivery, delays may occur due to:

  • Manufacturer delays

  • Transportation strikes

  • Weather conditions

  • Unforeseen circumstances (e.g., pandemics, lockdowns)

We will keep you informed of any delays and provide revised timelines as needed.

8. Contact Us

For shipping-related queries or updates, please contact:

📞 +91 98430 89973
📧 arunadiagnosticstvl@gmail.com
📍 Tirunelveli, Tamil Nadu, India

Thank you for trusting Aruna Diagnostics — your partner in precision diagnostics.

bottom of page